Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. You are responsible for the shipping cost unless a result of our error (you received an incorrect or defective item, etc.). If the product was damaged or missing after delivery, contact the shipping company. If you return was part of free freight, and it put your order under the free freight threshold, the freight charge will be deducted from the return.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Free shipping at $50 is within the continental United States (excludes Hawaii and Alaska). We use FEDEX or the USPS depending on the shipping rates. APO is through the USPS. Orders are shipped within 24 hours (except weekends) and more often then not, same day.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International shipments will clear through customs in your country and you will be responsible for any duties, import fees or additional expenses imposed by the country we are shipping to. Those fees we are unable to determine.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.